Last Updated: 7 October 2026
At SM Solutions, we respect your privacy and are committed to protecting the information you provide when using our website, purchasing our products, or contacting us for services.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
Depending on how you use our website, we may collect information such as:
Name
Phone number
WhatsApp number
Email address
Billing or delivery information
Address
Product and order details
Service or installation requirements
Information you provide through enquiry or contact forms
We may also receive information that you voluntarily provide when communicating with us through phone, WhatsApp or other communication channels.
We may use the information you provide to:
Process and manage product orders
Contact you regarding your order
Arrange installation or service
Respond to enquiries
Provide product and service support
Provide delivery-related assistance where applicable
Handle warranty or replacement requests
Respond to WhatsApp or contact requests
Improve our products, services and website
Communicate important information relating to your order or service
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools or other technical services.
This may include:
IP address
Browser type
Device information
Pages visited
Approximate usage information
Date and time of website access
This information may be used for website security, performance, analytics and improvement.
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies may help us remember certain preferences, maintain shopping functionality and understand how visitors use the website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
If you purchase a product through our website, information necessary to process your order may be collected, including your name, contact details, billing information, address and order details.
This information is used to process and fulfil your order and provide customer support.
If online payment services are available on our website, payments may be processed through third-party payment providers.
SM Solutions does not require or intentionally store sensitive payment credentials such as complete card numbers, CVV numbers or banking passwords on its own website.
Payment providers may process your information according to their own privacy policies and terms.
Our website may provide WhatsApp and telephone contact options.
When you contact SM Solutions through WhatsApp, your information is also subject to WhatsApp’s applicable terms and privacy policies.
We may use the information you provide through these communication channels to respond to your enquiry, order or service request.
We do not sell or rent your personal information.
Information may be shared with service providers or other parties where reasonably necessary to:
Process an order
Deliver products
Complete installation
Provide service support
Process payments
Maintain website functionality
Provide hosting, security or technical services
Comply with legal requirements
Only information reasonably required for the relevant purpose should be shared.
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We may retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, provide services, maintain business records, resolve disputes, comply with legal requirements and protect our legitimate business interests.
Our website may use third-party services such as payment providers, hosting services, analytics tools, communication platforms or other technical services.
These third parties may process information according to their own terms and privacy policies.
SM Solutions is not responsible for the privacy practices of independent third-party services.
Our website is not specifically directed toward children.
We do not knowingly collect personal information from children for independent marketing or commercial purposes.
You may contact us if you wish to:
Ask what personal information we hold about you
Request correction of inaccurate information
Request information about how your data is being used
Raise a privacy-related concern
Certain information may need to be retained where required for legal, accounting, security or legitimate business purposes.
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology or applicable requirements.
The updated version will be published on this page with a revised “Last Updated” date.
If you have any questions or concerns regarding this Privacy Policy, please contact:
SM Solutions
D.no.65-4-371/1, New Nakkavanipalem,
Opp. Sai Baba Temple, Near New Gajuwaka RTC Depot,
Visakhapatnam – 11, Andhra Pradesh
Phone: 7036155535 / 9505048345
WhatsApp: 7036155535
7036155535 ยท 9505048345
WhatsApp: 7036155535
Mail : smsolutions166@gmail.com
D.no.65-4-371/1, New Nakkavanipalem, Opp. Sai Baba Temple, Near New Gajuwaka RTC Depot, Visakhapatnam - 11
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